In-person services are now available! Don’t get stuck waiting in line, join the line from anywhere! The new EZQ (Easy Queue)/Qless system allows you to get in line from anywhere so that you have more time to study, get to class, grab a coffee, visit with friends or soak up the sun. Don’t worry, you’ll receive wait time updates so you know when to visit the office for your meeting. It’s the smarter way to get in line.

How it Works

  1. To meet in-person, join a line online, use the mobile app, or text "quinsig" to 508.315.6028.
  2. Once you have joined a line, you will get an text message that says "You have joined the line. X minutes until your appointment."
  3. Once it is your turn, you will get "It’s your turn!  Go to …..". At this time you may proceed to the appropriate office or location.
  4. If you do not appear at the location in time, you will get a message explaining, "Your appointment has expired you have 15 minutes to rejoin the line by texting J".
  5. If you do not rejoin the line, you will get a "NO Show" text and have your appointment cancelled. 

In-Person FlexAppointment Scheduling Process

  1. Make an appointment for an in-person meeting using the app, Web site, or kiosk. You can only schedule one active FlexAppointment in the system at a time.
  2. You will receive an email and text message confirming your in-person appointment.
  3. 24 hours before your in-person appointment, you will receive an appointment reminder email.
  4. The morning of the in-person appointment, you will receive a text reminder.
  5. 30 minutes before your in-person appointment, you will receive a text reminder.
  6. You may proceed to the designated office or location of your in-person appointment.

EZQ/Qless Text Commands

Text Commands to use when in EZQ/Qless:

  • H - Help, use this command to get additional assistance with Qless.
  • L - Leave the queue, use this command when you need to exit a particular queue.
  • M - More time, use this command to request additional time if you can't be in the area.
  • N# - Notify me in XX minutes, use this command to let Qless know when to send an alert.
  • S - Status update, use this command when you want an update of your wait time and place in line.
  • W - Switch, use this command to switch from text to voice call updates