IT Service Desk

What is Blackboard?

Blackboard is the College’s Learning Management System that provides tools for teaching online as well as for in-person, in-person - blended, and remote - blended courses. All QCC courses have a Blackboard shell that may be used for handouts, online discussion, testing, group work, assignment submission, and grading.

To learn how to logon to Blackboard, watch this video.

Once you have logged onto Blackboard, watch this video to learn how to access and navigate inside your Blackboard course(s).

Where can I find tutorials for using Blackboard?

You can find Blackboard tutorials on this website: https://www.youtube.com/playlist?list=PLontYaReEU1vndBOA5qA-u_Gwyh9xk8U3

Don't know where to start?  Students can contact the Online Learning Coaches

Video about this service: https://kaltura.qcc.edu/media/QCC+Online+Learning+Coaches+-+How+We+Can+Help+You/1_obgehaku

If you need assistance from an Online Learning Coach, use one of these contact options:  
Email: OnlineCourseHelp@qcc.mass.edu   
Phone: 508.854.7455  (this is a landline and does not accept texts) 
Text: 774.502.9270 (Tricia LaFountaine), 774.502.9469 (Ann Panetta), or 774.450.5740 (MaryKate McMaster)

Online Learning Coaches' webpage

How do I submit assignments in Blackboard?

Please view this video or read this student guide for detailed instructions: How to Submit Assignments in Blackboard.

How can I correct my list of courses?

Course enrollments are uploaded to Blackboard daily. If you have added or dropped courses, wait 24 hours before contacting the Help Desk. If your course list is still incorrect after that time, then contact the IT Help Desk.

How can I access course content using alternate formats in Blackboard?

Ally is the accessibility tool for Blackboard files. It is an integrated part of our learning management system (LMS) and helps build a more inclusive student experience by improving accessibility of files in Blackboard. For more information, click the links below:

• Ally Quick Start for Students
• Watch short, engaging Help videos for Ally here
• Using Blackboard Ally to Make Course Files More Accessible

ReadSpeaker "instantly creates an audio version of courses, textbooks, assessments, research, training materials, personal documents and more, allowing learners to listen while following along with the highlighted text." You may find the resources below to be beneficial.

Quick guides:

• Why Should I Use ReadSpeaker?
• How to Access ReadSpeaker
• Player and Tool Highlights

Videos:

• ReadSpeaker Training for Blackboard Videos(including taking quizzes in Blackboard with or without Respondus)
• ReadSpeaker webReader How-To Videos
• ReadSpeaker docReader: How-To Videos
• ReadSpeaker in Blackboard for Students: YouTube video(02:56)

Why can't I find an assignment, test, discussion board, etc.?

Contact your instructor. Your instructor controls the availability of all course content.

Is Blackboard Learn accessible to all?

From the Blackboard Learn website: “Blackboard is invested in the usability and accessibility of all our products and services. In keeping with our strong tradition of leadership around accessibility, our products are generally designed and developed with internationally recognized Web Content Accessibility Guidelines (WCAG), as well as Section 508 of the Rehabilitation Act of 1973, as amended, in mind. Blackboard strives to meet the globally recognized WCAG 2.1 Level AA success criteria and conducts regular third-party accessibility testing of its products to assess conformance with industry standards.”

• Specific information for Ultra view

I was in the middle of taking a test and got kicked out of Blackboard.

Unfortunately, the information is probably lost permanently and you will need to recreate it. Contact your instructor immediately.

Here are some reasons why you may have been kicked out:

• The internet connection dropped.
• The browser was refreshed.
• Your browser timed out due to inactivity. Blackboard has a security setting that logs you out if it doesn't receive any input for a period of time. Note:Typing into a text box doesn't count as activity. Saving periodically does count. Save frequently.

These tips might help to prevent future issues:

• Use a wired connection if possible when taking a test. Wireless internet connections are less reliable.
• Do not refresh the browser page.
• Do not close the browser window
• Do not click the browser's back button.
• If possible, type out the text in an external application like Notepad and then paste it into Blackboard Learn. Working offline first ensures that your work in progress will not be lost.
• If you are working in assignments, save your work in progress. Saving often helps avoid any browser timeout issues.

How can I login to Blackboard?

Please view the How to Login to Blackboard student guide for detailed instructions.

Vea por favor el documento adjuntado "Cómo iniciar sesión en Blackboard" para instrucciones detalladas.

To learn how to logon to Blackboard, watch this video.

Once you have logged onto Blackboard, watch this video to learn how to access and navigate inside your Blackboard course(s).

To sign into Blackboard with M365 Universal Login:

1. Use the drop-down menu next to "Sign in with third-party account" and select "Sign in with your Microsoft account."
2. Follow the prompts to sign into your QCC Microsoft account.

If you need to log into the Blackboard website directly

1. Go to the Blackboard website
2. Enter Username (TheQ username)
3. Enter Password

Note: if you are already logged onto your Microsoft account, you won't need to enter your username and password. You'll just need to use the drop-down menu next to "Sign in with third-party account" and select "Sign in with your Microsoft account."

If you do not know your password

1. Click on "Forgot Password?" (underneath the "Sign In" button)
2. A new window will pop open with two options,Username option & Email option
   1. Note: Username: same as theQ username| Email: QCC M365 Email Address
3. Click Submit.

An email will be sent to your student email address. This email will contain a link to reset your Blackboard password. Follow the instructions to reset your password. 
Navigate back to the Blackboard website, and enter your username and the new password that you just reset to log into Blackboard.

If you need further assistance, please contact the IT Service Desk at 508.854.4427 or help@qcc.mass.edu.

I'm concerned about privacy issues for external apps we're using in an online course. How can I find out more?

How can I view my grades and feedback on assignments?

Please read this student guide for detailed instructions: How to View Grades and Feedback in Blackboard Guide.

How can I get technical help with Blackboard?

Blackboard Learn support is available 24 hours per day, 7 days per week.

You can access our help by one of the following ways:

1. Review Blackboard Learn Help for Students.
2. You can call the IT Service Desk (508.854.4427) and follow the prompts for Blackboard Help.
3. You can email help@qcc.mass.edufrom your school email address.

What is Hypothesis, and how do I use it?

Instructors can connect the Hypothesis tool to online course readings in Blackboard. If they do this, “Hypothesis lets you take notes, view and reply to other notes, along with other features. When you open a Hypothesis assignment you’ll see the web page or PDF your teacher assigned alongside the Hypothesis sidebar” (Hypothesis website).

For more information about how to use Hypothesis, see these how-to guides:

• Student Introduction to How to Use Hypothesis
• Annotation Tips for Students
• Adding Links, Images and Videos

Which browsers and operating systems can be used with our current version of Blackboard Learn?

At this time, QCC recommends using Chrome or Mozilla Firefox. For more information, please see this Blackboard Help page.

How do I set up LockDown Browser and monitor for my Blackboard test?

If your instructor has informed you that you need to download and install the Respondus LockDown Browser (and Monitor) to take a test, click here to access a student guide with the download link and instructions.

For additional details and information, you may download the Respondus Student Quick Guide by clicking here.

Troubleshooting Tips:

Click here to review some common issues and troubleshooting tips.

What are the minimum technical skills I need to take an online course?

To succeed in an online course, you should:

1. Know how to use Blackboard to contact your instructor and for discussions, assignments and tests.
2. Be able to create, send and download emails, with and without attachments.
3. Create, edit and submit word processing, spreadsheet and presentation files.
4. Copy and paste
5. Download, locate and install software applications and plug-ins.
6. Some courses might also require the use of head sets and microphones or other course-specific software or peripherals.

What tool is used for audio access to Blackboard?

ReadSpeaker "Instantly create an audio version of courses, textbooks, assessments, research, training materials, personal documents and more, allowing learners to listen while following along with the highlighted text." You may find the resources below to be beneficial.

How do I post and reply to Blackboard discussion boards?

Please view this video or read this student guide for detailed instructions: How to Post and Reply to Discussion Boards.

How can I change my display name and/or show my pronouns in Blackboard?

This video contains step-by-step instructions on how to change your display name and add your pronouns in Blackboard: https://kaltura.qcc.edu/media/How+to+Edit+Your+Blackboard+Profile/1_yzagiswv.

How do I get technical assistance for use of the Blackboard Mobile app?

You can learn how to use the Blackboard app and get technical assistance from the Blackboard App website.

Is the Blackboard App Accessible?

Accessibility in the Blackboard App page provides information and a datasheet (for Apple and Android devices).

Students

What is the Blackboard App?

The Blackboard app takes interactive teaching and learning mobile, giving students and educators access to their courses, content and organizations on a variety of devices including iOS®, Android™, and webOS® smartphones.

Follow these steps to download this app:

1. From your tablet or phone, access the appropriate app store.
2. Search for Blackboard.
3. Install the Blackboard Learn app on your mobile device.

If you are not sure how to log into the Blackboard app, please follow the instructions under the question "How do I login into the Blackboard app?"

How do I log into the Blackboard app?

The Blackboard Learn Mobile App uses a separate password from TheQ\M365 universal login. If you’re not sure of your Blackboard password, here is how to reset your Blackboard password.

Recommended Browsers: Mozilla Firefox or Google Chrome

1. Go to https://mycourses.qcc.edu
2. Enter in your username (Student ID)
3. Select“ forgot password”
4. Proceed with one of the two options (username option or email address option)
   1. Username:use your Student ID
   2. Email address: use your student email (xxx@student.qcc.edu)
5. SelectSubmit

You will receive an email with a link to create a new password.

NOTE: the password will be sent to your Student Email & this will NOT change your TheQ\M365 Password.

If you need further assistance, please call the IT Service Desk at 508-854-4427 (dial 1 & then 4) and we will be happy to assist you.

What features are available on the Blackboard App?

Go to the Blackboard App website to see the available features.

Review the Quick Start Guide to explore the app and review features.

What are the system requirements for Office Suites?

For system requirements for Office please visit the official Microsoft Office website.

How do I hide/unhide the Ribbon in newer versions of Office (2019 & Office 365)?

The ribbon is a set of toolbars at the top of the window in Office programs designed to help you quickly find the commands that you need to complete a task. You'll find some of the things that were previously on the ribbon available now under the File menu, including the Save and Options selections.

There are several ways that you can control the appearance of the ribbon: Auto-Hide Ribbon, Show Tabs, Show Tabs and Commands.

Office 2019: The ribbon can be minimized so that you only see the tab names and not the command groups and buttons. To always keep the ribbon minimized, right-click on a blank area of the ribbon, then select Collapse the Ribbon from the menu. (To revert this setting, click on one of the tabs, then right-click on a blank area of the ribbon and de-select Collapse the Ribbon from the menu.) You can also double-click on an active tab name to toggle this setting.

Office 365: Use the Ribbon Display Options button in the lower-right corner of the ribbon and select your choice from the drop down menu.

Can earlier versions of Microsoft Office documents be opened using the newest versions of Office?

Office 2007, Office 2010, Office 365, or Office 2013 users can open documents created without any additional action. Customers using earlier versions of Office may need to download and install a compatibility pack.

If you are using Microsoft Office Word 2007 or Word 2010, you can open .docx or .docm files that were created in Word 2019, 2016 and 2013. However, a few newer features may not be supported in older versions or they may not be editable. For example, equations in later files are converted to images in earlier versions of Word, which can’t be edited.

Although people who use previous versions of Microsoft Office and have installed the Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats, can open documents that are saved in the Microsoft Office Word 2007 format, they may not be able to change some items that were created by using new or enhanced features.

Where are Print Preview/Options in Word, Excel or PowerPoint?

Click File > Print to see a print preview of the current document to the right of other useful print-related settings.

The right side of the window previews how the document will look when printed. Use the left side of the window to choose a printer or fine-tune settings — for example, to change from Portrait to Landscape, to change the paper size, or to print only the current page.

There are various icons and toolbars that will appear around the document to advance to another page, change the zoom level, and, in Excel, to show the margins so that column width can be changed. To set more print options, click the Page Setup link at the bottom of the left side of the window, below Settings.

Microsoft Office 365 (Online, web-based) - How to save files

The attached file will review how to save a Microsoft Office word document when using Office 365 online, web-based version. This document will review your save options with a specific focus on saving files as docx and rtf, the two most common file formats at QCC. Click here to review the job aid.

What happens to a document created in an earlier version of Word?

In newer versions of Microsoft Office - Word (2019, 2016 & 2013), you'll see the words [Compatibility Mode] next to the file name on the title bar. Compatibility Mode makes sure that no new features in Word 2019, 2016 or 2013 are available in the document, so that people using earlier versions of Word can work with it. You can work in Compatibility Mode or you can convert your document to the new format. To convert the document, click File>Info>Convert. Converting your document lets you use the new features, but people using earlier versions of Word might have difficulty editing certain parts of the document.

How can I learn how to use Microsoft Office 365?

On the Microsoft 365 home page, you can click on the question mark button (?) in the top right corner to open a "Help" search box. (This button is highlighted in yellow in image 1 below.) Type a term or phrase into this search box to find further information and instructions. For example, in image 2 below, we have typed "download a Word document" into the search box to find information about how to download a Word document. The results of the search will show up on the right side of the page. Click on the blue title of whichever result seems like it will provide you with the information you are looking for. 

How do I Install Office 365?

For the web-based version of Office 365, follow these steps:

• Go to https://www.office.com/and Sign in. Be sure to use your QCC Student Email address as the username and password 
• Once you login, you will be prompted for Multifactor Authentication (MFA). 
• On the Welcome to Microsoft 365 page, you will then see an "Install Office" button in the top right corner

For further information on how to install\access Office 365 on your personal devices, see the student guide below.

Student Guide to login and install M365

You are eligible to download Office 365 on up to FIVE devices\computers at a time. 

If you need further assistance with installing Office 365 on your personal device, you can call 508-854-4427, dial 1 & then 1 for BlackBelt Technical Support 24x7. 

How can I receive training on how to use Office 365?

For additional training, students, staff and faculty can watch Infobase Learning Cloud video tutorials (formerly Hoonuit). These are available once logged into Blackboard by clicking on Bb Support at the top of the page, then Infobase Learning Cloud click on the link at the bottom and the website will launch. Search for Office 365 to show the video tutorials.

What is included with Office 365?

• Word
• Excel
• PowerPoint
• Outlook
• Publisher*
• Access*
• OneNote
• TB of OneDrive Storage and more
• * Publisher & Access are only included in the Windows Version

Do I need to be connected to the Internet to use Microsoft Office 365?

You will need an Internet connection to download and install Office 365, to activate your Office 365 account, and manage your account. Once installed, you will be able to use the Office products offline. Some services, including accessing your OneDrive account, require you to be connected to the Internet.

How can I get technical help with Microsoft Office 365?

You can try the Office 365 Community Forum.

You can also access Microsoft Office 365 tutorials through Infobase Learning Cloud.

To access Infobase Learning Cloud, log in to Blackboard, then click on Bb Support at the top of the page, then Infobase Learning Cloud and the website will launch. Search for Office 365 to show the video tutorials.

How many devices can I install Office 365 on?

You may install Office 365 on up to 5 PCs or MACs, as well as other Mobile Devices.

How long is my Office 365 Subscription good for?

Your Office 365 subscription is valid for as a long as you are a student at Quinsigamond Community College. You may be required to re-verify your eligibility at any time. Once your subscription has expired, you will only be able to view, but not edit or create new documents. You will also no longer be able to access online services associated with your school email address.

What are the requirements for Office 365?

iOS: iOS 13

Windows: Windows 10 build 14393

Android: Android OS 7.0

Web: Latest version of Safari, Chrome, Edge, or Firefox

Mac: Mac OS 10.14

Microsoft Website Information

How can I learn how to use Microsoft Office 365?

On the Microsoft 365 home page, you can click on the question mark button (?) in the top right corner to open a "Help" search box. (This button is highlighted in yellow in image 1 below.) Type a term or phrase into this search box to find further information and instructions. For example, in image 2 below, we have typed "download a Word document" into the search box to find information about how to download a Word document. The results of the search will show up on the right side of the page. Click on the blue title of whichever result seems like it will provide you with the information you are looking for.

How do I connect to the Guest Wi-Fi?

• On your device, go into your Wi-Fi Settings and select “QCC Guest”
• Open the browser page and go to qccwifi.campus.qcc.edu
• A page will load for registering to the Guest Wi-Fi
•  Fill out all the required information
• Select the gray checkmark to acknowledge the Terms & Services Agreement
• Select submit and once successfully submitted, wait at least a minute and the page will redirect to www.qcc.edu.
• **Once completed, your device(s) will be registered on the Wi-Fi for 180 Days***
• If you need further assistance, you can call the QCC IT Service Desk at 508.854.4427 or e-mail help@qcc.mass.edu. 

What are Open Educational Resources (OER)?

QCC uses the United Nations Educational, Scientific & Cultural Organization (UNESCO) definition of OER: “Open Educational Resources (OER) are teaching, learning and research materials in any medium – digital or otherwise – that reside in the public domain or have been released under an open license that permits no-cost access, use, adaptation, and redistribution by others with no or limited restrictions."

How can I learn more about OER?

For information about this topic, please visit the QCC Alden Library OER LibGuide.

At QCC our student email is now powered by Microsoft Outlook. All active students have a Microsoft account: Student@Student.qcc.edu. Qmail (powered by Google) has been replaced as of June 5th, 2023. Student Qmail accounts will no longer be accessible as of June 1, 2024. All data on google will be inaccessible and irretrievable after this date.

How do I access student email?

Please see the attached How to Access Student Email student guide for detailed instructions.

This video shows how to login to student email. 

How do I access Qmail? (old email account)

Please see the attached How to Access Qmail job aid for detailed instructions.

How do I get my student email on my phone?

If you would like to receive your email on your phone, you will need to either use the Gmail app included on most android phones, or access it on your iPhone through settings and adding a Google email account. If you need assistance getting this setup, contact the IT Service Desk.

What is my student email username?

Your full student email address is your student email username. You can find your username by logging into The Q. In the top right corner is a circle (Avatar) with either your ID picture or a person Icon, click on the circle then select “My Profile & Settings”.

Click on Contact Information (at left) > Email Addresses - click the down arrow to view email address.

• g. John Smith - student email user name is jsmith@qmail.qcc.edu

What can I expect with the change from Google to Microsoft?

Students have be provided with a new Microsoft email address and a mailbox in the QCC M365 tenant. This will provide a platform for improved communication and collaboration. The student’s existing student email address and the associated mailbox will remain accessible at this time. The email address change will also change how students log into Microsoft services as well as The Q and Blackboard.

How do I forward my student email to a personal email account?

To forward your student email account to your personal email follow these steps;

1) Log in to your student email from The Q.

Tip: Forgot your student email Username? Click on "Personal Info" next to your name after you login to The Q to view your full student email username.

2) Click on the Settings icon at the top right (Gear) and select Settings from the drop-down menu.

3) Click the Forwarding and POP/IMAP tab

4) Click the Add a forwarding address button

5) Enter the email address you wish to forward your student email to and click Next.

Tip: Send yourself a test email to your student email address to make sure forwarding is working properly.

My name has changed. How do I get my student email username changed?

You must go to the Registrar’s Office with a legal document (marriage certificate, divorce papers, etc) that states that your name has changed. At that time, you can ask that your student email username be changed.

How can I transfer my Email and MyDrive files to another Google account?

Google Takeout 

Transfer Email and My Drive Files to another Google Account 

1. If you don’t already have one, create a Google account to transfer the files to. 
2. To copy content that other people have shared with you, make sure those files have been added to your My Drive and are not only available in “Shared with me”. 
3. Sign into your QCC student email account and go to takeout.google.com/transfer. 
4. Enter the email address of the destination Google account. 
5. Select Send code. 
6. Check your personal Gmail account for the confirmation email, and in the email select Get confirmation code. A new tab will open with a code. 
7. Return to google.com/transferand enter the code, and choose Verify. 
8. Choose the content you’d like to copy and select Start transfer. 

Details about the process: 

• The copy process usually takes a few hours but can take up to a week depending on the amount of content. 
• Copied files may appear in batches in the destination Google account during the copy process. 
• When the process is complete, you will receive a confirmation email to your personal Gmail account. 

Download all of your Google Account data 

Google Takeout allows you to download any of your data associated with its services. 

1. While signed into your QCC student email Account, browse to google.com. 
2. Select the data you wish to download, one of the available formats, and click Next Step. 
3. Choose your preferred delivery method, Frequency, file type, and size, then Create export. 
4. Once the export is completed, it will be delivered to the specified location. 

I’ve been locked out of my student email account. Can you help?

Contact the IT Service Desk. Give them your Student ID, student email username, and any error message.

How do I find, change, or reset my student email password?

The default password will be the first two letters of your last name, followed by the last four digits of your social security number, then the letters “Qc”. This password is all lowercase, except for the letter Q. If you are unable to login using this password, contact the IT Service Desk to have it reset.

How can I access The Q?

With Universal Login, students are prompted to enter only their username (Student ID number). You do NOT have the ability to change your password from this page.
Enter the Student ID number in the username field and Click [Continue] or [Enter] then user is prompted for their Microsoft login.

Full instructions for the login process can be found here: Students - How to Login to The Q with Universal Login.

How do I find important information on The Q?

What is The Q?

The Q is Quinsigamond Community College's secure website or portal. Think of it as the gateway to the college; it's the one stop that allows current students and faculty the ability to access their personal college information twenty-four hours a day, seven days a week, 365 days a year.

The login page for The Q is accessible through any internet browser. At this time we recommend Firefox (or Chrome) as your internet browser.

This video shows how to login to The Q. 

How do I add my phone to the QCC Alert Notification System?

The QCC Alert Notification System allows you to receive a text message on your cell phone in case of a school emergency or school closing. To add or update your text messaging information, Login to The Q. At the top of the Welcome page, click on the “My QCC Alert Contact Info” link.

What is my username for The Q?

• Your student id numberis your username for The Q. Your Microsoft account is used for universal login to The Q. The initial password is set to the default of: The first two letters of your last name in lower case, followed by the last four digits of your SSN, then Qc. Ex. ab####Qc.
• If you need help resetting your password please contact the IT Service Deskat 508.854.4427. Give them your name, your phone number or email address, your id number and a brief description of your problem. Mention that you have a problem logging in. Do not send your password.

How do I run a degree audit?

Login to The Q. Click on the My Academics tab. Click on My Registration. Click on the My Degree Audit link on the right. Select "What-If Degree Audit" if you want to run an audit for a major other than your currently elected major. If your major is Undeclared you also should select a "What-If Degree Audit," as you do not have any "Your Curriculum Requirements" degree audit until you have applied and received a letter of acceptance from the Admissions Office.

How do I view my Grades?

Login to The Q. Look under the Blackboard Link on the left side of the "Welcome" page. Select “My Grade Report." Select the Term, and then click on “View Final Grade Report” or “View Midterm Grade Report”.

My name has changed or it is misspelled, how do I change it?

Please contact the Registrar's Office. You will need a photo ID.

If your student record is correct, but your Qmail name is incorrect (either the username or the viewable name), contact the IT Help Desk.

If any other information on The Q is misspelled or needs to be changed, you can update it by doing the following: Click the Personal Info link next to your name. Click on the Biographical Info tab. Click on the pencil icon next to "Name, Address and Personal Details". Enter your changes, then Click [Submit]. Information will be updated within two to three business days.

How do I waive my health insurance?

To waive your health insurance online:

• Go to QCC.mass.edu
• Select “The Q” (student/faculty portal) DO NOT LOG IN.
• Select the link at the bottom of the page under Helpful Links: Health Insurance Waiver Form. This will bring you out of our system to the web site of Gallagher/Koster, the company that manages the health insurance.
• All students must “Create an Account” before waiving the insurance. Using your student ID: If your student ID is less than 9 digits, please add “000” to the FRONT of the ID for a total of 9 digits. Ex: If your ID is 123456, it should be entered as 000123456
• Once the “Account is Created”, go to the top left corner and click “Student Waive”
• Click on “I want to waive” red button

Please read carefully and answer all the questions then click “Click to Continue On”. Now you are ready to waive the insurance.

Fill out the required fields and select “Submit”. Print “Confirmation Sheet” for your records.

What is remote learning?

• Remote learning consists of real-time virtual classroom engagement and flexibility combined with asynchronous online work.
• Classes are held virtually at a specific day and time, using Zoom once a week (75 minutes). Additional coursework that meets course objectives is delivered asynchronously through Blackboard. These courses, in addition to the virtual class meeting, use various online tools that include but are not limited to discussion boards, assignments, testing, web links, videos, group work, journals, etc.

How do I get started with remote learning?

• For assistance, contact an Online Learning Coach:
• E-mail: OnlineCourseHelp@qcc.mass.edu   
• Phone: 508.854.7455  
• Text: 774.502.9270 (Tricia LaFountaine) or 774.502.9469  (Ann Panetta)

What kind of computer or device and internet do I need?

• Does your system meet the minimum computer requirements? (Click here for minimum requirements).
• I need to purchase a new system, what should I buy? (Click here for minimum requirements).
• Is there financial assistance available? (Click here for emergency Assistance Grants)
• How do I get Access to the Internet? (Click here for more information)
• Can I get Financial Assistance for Internet access? (Click here for more information)

How can I test my system setup for remote learning?

• Test your Internet connection with the Internet Connection Speed Test
• Test the compatibility of your Internet browser withthe Blackboard Browser Check
• Test your webcam with the online Webcam Test
• Test your microphone with this online Microphone test
• Test Zoom Video Conferencing with the Zoom Test

Once connected, we recommend that you log into all college systems seven days before classes start to ensure everything is working. 

What is a virtual classroom and how do I access it?

• Your class may require your attendance in a virtual classroom. If it does, you may need to use Zoom.
• To access the Zoom virtual classroom, either follow the directions the instructor e-mailed to you or log into your Blackboard course and click on the "Zoom" link located on the left side course menu. For more information on Zoom, please visit the Zoom help section.
• Here are things to think about and steps to follow as you attend your virtual classroom meetings. Following these do’s and don’ts will help you, your professor, and most of all your fellow classmates have a productive learning experience.

• Download the Etiquette Guide (PDF)
• Download the Etiquette Guide in Spanish (PDF)

Do you have a Student Guide for Respondus LockDown Browser?

View and download the Student Guide for the Respondus LockDown Browser.

How do I install Lockdown Browser?

If you are required to install LockDown Browser, you should only use the download link provided to you by your instructor. 

This link will provide general Install Instructions, but QCC has a unique download link available from your instructor.

How do I access ThinkingStorm?

Please see this student ThinkingStorm guide for detailed instructions.

How can I get help with Zoom?

Check out our Zoom meeting videos and general help.

What are my instructor's expectations of me in a virtual classroom?

Please see the QCC Virtual Classroom Etiquette for Students for further information.

Consulte la etiqueta de aula virtual de QCC adjuntada para estudiantes para obtener más información