Telecommunications in Business

This course provides students with the key technical and business strategies needed to leverage telecommunications technologies effectively in the business enterprise today. This course covers the principles of implementing and managing secure integrated voice, video, and data for a converged network solution, as well as providing an understanding of the importance of the convergence of voice and data in today’s enterprise. This course introduces voice technologies including VOIP, IVR, phone systems, and call center management; reviews video technologies including IPTV and video conferencing; and explores the implementation of LAN and WAN-based technologies including circuit and packet-switched networks. Students are presented with subject-matter contained within the CompTIA's Convergence Technologies Professional (CTP+) certification exam.