Program Goals:
The Medical Office Certificate focuses on the clerical skills and specialized knowledge needed in a medical or dental office setting. Upon graduation, students will be prepared for entry-level positions as medical administrative assistants/receptionists or may move seamlessly into the Business Administration Career - Administrative Professional Option associate degree program.
Student Learning Outcomes:
Upon completion of the program, graduates will be able to:
- Demonstrate keyboarding speed and accuracy, with a minimum touch keyboarding rate of 30-35 words per minute on a three-minute timed writing, with at least 90% accuracy.
- Communicate clearly and effectively.
- Understand the coding systems and recordkeeping programs used in medical facilities.
- Learn how the various components of the patient billing system relate to the accounting system in a medical office.
- Recognize the legal, ethical, and bioethical issues encountered in a medical office and deal with those issues in an informed, legal, and sensitive manner.
- Produce accurate medical transcriptions in a timely manner, using appropriate medical terminology.
- Understand records management, appointment scheduling, and business etiquette, and develop excellent customer service skills.
- Complete a 150- to 225-hour structured learning experience in which students apply skills and knowledge learned in the classroom to a work experience.
Admissions Process:
Admissions inquiries should be directed to admissions@qcc.mass.edu. Prospective students may apply to the program of their choice by following the enrollment steps at www.QCC.edu/enrollment-steps.
Program Admissions Requirements:
Students should note that some first semester courses carry minimum prerequisites. Refer to the program grid.
- High School Diploma or GED/HiSET.
CORI, SORI, Finger Printing & Drug Testing:
Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) checks are not required. Fingerprinting and drug testing are not required.
- Prospective students should note that CORI/SORI checks, fingerprinting, and drug testing may be required by an internship host employer in order to complete BUS 298.
Additional Cost:
See the Program Fees page.
- Students enrolled in BUS 298 may incur an additional expense for professional liability insurance.
Technical Performance Standards:
See the Technical Performance Standards page. (Note: Not all programs have technical performance standards).
Credit for Prior Learning:
Credit for Prior Learning (CPL) allows students to use skills they already have towards a college degree or certificate. Work, life, volunteer and military experience may be translated into credit, allowing students to take fewer classes and earn their degree faster. CPL eliminates redundancies for students who have already earned credentials or mastered skills required for their program of study. Email experience@qcc.mass.edu for more information and eligibility.
Career Outlook:
Please consult the Massachusetts Career Information System at https://masscis.intocareers.org/ or the Occupational Outlook Handbook at www.bls.gov/ooh/ for specific occupational information. The CIP code for this program is 51.0716.
Transfer Articulations & Opportunities:
Prospective students may learn more about transfer articulation agreements at www.QCC.edu/agreements. More information regarding transfer opportunities is available at www.QCC.edu/transfer.
